IT Support Analyst

Who we are

Britannia Financial Group is a global financial services company that combines local expertise with global solutions to offer a full range of financial products including, securities & derivatives brokerage services, asset and wealth management products to its clients.. Britannia is steeped in banking history and tradition. A group evolving through the decades by adapting itself to the new realities of the international financial environment.

We aim to build and maintain strong relationships with both clients and employees, providing space for employees to maximise their potential in a stimulating working environment. Britannia anticipates a period of significant growth, both in the UK and internationally, which presents the opportunity for sustained professional development and progression.

Role Overview

Our dynamic and talented IT Team responsible for Global IT for Britannia Group, are looking for an IT Systems Analyst to carry out a key and pivotal role for us. You'll be responsible for PC Desktop, Laptop and Windows Server configuration, Patch Management, Mobile Device Management, MS Application Support, Office 365 Administration and Support. This remit includes all Microsoft Windows Operating Systems, Software and other peripheral applications as well as Linux server administration.

Responsibilities

Resolve 1st, 2nd and 3rd line issues

Escalate IT issues where required

Responsibility to support the IT Infrastructure by minimising downtime and maintaining security

Act as Helpdesk Point of Resolution for all IT related issues by phone, email etc

Providing fault diagnosis and treatment to address problems

Working with other disciplines to ensure products are installed, configured and integrated to meet user's needs

Ensure adherence to IT Security policies

Completing internal user moves including phones

Ensure all logs and CMDB for equipment and users are maintained

Providing support to the business both remotely / WFH and at their desks.

Perform administrative support duties as required to meet specific operational objectives

Perform miscellaneous job-related duties as assigned by the Team Leader

Essential Skills / Experience

Excellent knowledge of MS Desktop, Laptop and Mobile Device Hardware, Operating Systems and Protocols

Expertise in SWIFT and MQ messaging platforms.

Patch management and SDLC

Microsoft Windows 10, Apple Mac, Linux

Microsoft Active Directory, Group Policy, ADFS

MS Office 365

Windows Server expertise essential

Virtualisation / VMware

MS SQL & MS Office 365

Software and hardware troubleshooting

GPO / Registry

ITIL / ITSM Practitioner

MQ messaging administration and design

SWIFT messaging systems support

Linux servers

Scripting and automation: Linux Bash and MS Powershell

Benefits we offer

We offer a leading benefits and reward program alongside a hybrid working policy to attract and employ the most skilled and talented employees in the industry. From competitive pay to a comprehensive health, family and wellness cover. We make sure every aspect of our employee's well-being is taken care of.

Our commitment to equal opportunities

We believe that diversity and inclusion among our colleagues is critical to our success as a global company. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

We offer a leading benefits and reward program alongside a hybrid working policy to attract and employ the most skilled and talented employees in the industry. From competitive pay to a comprehensive health, family and wellness cover. We make sure every aspect of our employee's well-being is taken care of.