IT Support Specialist

London, United Kingdom
26 Nov 2022
10 Dec 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Key Accountabilities
  • Supply Technology Desktop and Infrastructure Services and Support for the UK offices working alongside the UK 360 Team.
  • Work in alignment with the UK 360 team providing the highest quality of service and meeting relevant SLAs and KPIs.
  • Provide support to existing 1st and 2nd line 360 (desktop support) teams assisting to efficient and satisfactory resolution. Take ownership of complex cases through to resolution.
  • Act as primary contact for IT systems based in London but supported by global teams based in other locations. Services include but not limited to networks, telephony and printing.
  • Continual Service Improvements through ongoing analysis of UK 360 activity providing service training and technical development for the UK based 360 team.
  • Manage support funded project activities for the UK remit ensuring correct costs and resources are applied to meet agreed delivery specifications.
  • Enhance self-help services for end users using self-help portal, knowledge database, and onsite training.
  • Maintain adequate and accurate documentation on procedures, standards, desktop and server equipment inventory, etc
  • Security.
    • Responsible to follow the company guidelines / regulations to ensure company data is held in a secure manner, including electronic access or in written format.
    • any security issues or potential security breaches must be raised with his or her manager to ensure any potential issues can be secured.

  • Fluent English is essential

  • A minimum of 3 years IT working experience in desktop support, windows server administration, preferably within a similar high demanding Investment Management organisation is requested.

Knowledge and Skills
  • Desktop environment skills and office IT tools
  • Understanding of IT technology
  • Ability to work with people and in understanding and supportive manner
  • To have a good overall comprehension of financial activities and Asset Management


Personal Competencies
  • Client focussed
    • To deliver added value to the Business by making improvements or suggestions on day-to-day responsibility's area or beyond
    • Demonstrates commitment to their job and colleagues.
    • To be diplomatic and to have the capacity to work in stressful environment
    • Thinks laterally to solve problems.
    • To be able to manage their time in the most efficient manner
  • Communication competencies
    • To have excellent communication skills, orally or in writing
  • Team Working/Positive attitude
    • To always run an excellent team spirit and positive behaviour
    • To see changes as a sized opportunity rather than a constraint.
    • Proactive mindset, demonstrates initiative and able to work under pressure

IT Competencies
  • Uses experience to share useful knowledge to the team
  • Rapidly understands complex data, business issues and processes
  • Technical Skill/Excellent working knowledge of
    • Microsoft environment (Operating System, Server, Active Directory, SCCM, Computer Management)
    • Office applications (Advanced Troubleshooting Skills)
    • Office365 Management (Mail, Teams, OneDrive)
    • Cloud solutions
    • Citrix Environment (Console Management, VDI & VDA)
    • Desktop & Laptop - Hardware staging and configuration
    • Printing - Hardware staging and configuration
    • LAN / Wifi network solutions
    • Conferencing Services (Audio, Video, Bridges)
    • Meeting rooms conferencing solutions (audio & video soundbar, speakerphones, etc)
    • Smart Phone and Mobile Device Management solutions
    • TOIP services
    • ServiceNow Workload Management Tool
    • An understanding of Front Office applications and Investment systems
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