IT Support Specialist
- Employer
- AXA IM LTD
- Location
- London, United Kingdom
- Salary
- Negotiable
- Closing date
- Dec 10, 2022
View more
- Job Function
- Other
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Key Accountabilities
Education/Qualifications
Experience
Knowledge and Skills
Competencies
Personal Competencies
IT Competencies
- Supply Technology Desktop and Infrastructure Services and Support for the UK offices working alongside the UK 360 Team.
- Work in alignment with the UK 360 team providing the highest quality of service and meeting relevant SLAs and KPIs.
- Provide support to existing 1st and 2nd line 360 (desktop support) teams assisting to efficient and satisfactory resolution. Take ownership of complex cases through to resolution.
- Act as primary contact for IT systems based in London but supported by global teams based in other locations. Services include but not limited to networks, telephony and printing.
- Continual Service Improvements through ongoing analysis of UK 360 activity providing service training and technical development for the UK based 360 team.
- Manage support funded project activities for the UK remit ensuring correct costs and resources are applied to meet agreed delivery specifications.
- Enhance self-help services for end users using self-help portal, knowledge database, and onsite training.
- Maintain adequate and accurate documentation on procedures, standards, desktop and server equipment inventory, etc
- Security.
- Responsible to follow the company guidelines / regulations to ensure company data is held in a secure manner, including electronic access or in written format.
- any security issues or potential security breaches must be raised with his or her manager to ensure any potential issues can be secured.
Education/Qualifications
- Fluent English is essential
Experience
- A minimum of 3 years IT working experience in desktop support, windows server administration, preferably within a similar high demanding Investment Management organisation is requested.
Knowledge and Skills
- Desktop environment skills and office IT tools
- Understanding of IT technology
- Ability to work with people and in understanding and supportive manner
- To have a good overall comprehension of financial activities and Asset Management
Competencies
Personal Competencies
- Client focussed
- To deliver added value to the Business by making improvements or suggestions on day-to-day responsibility's area or beyond
- Demonstrates commitment to their job and colleagues.
- To be diplomatic and to have the capacity to work in stressful environment
- Thinks laterally to solve problems.
- To be able to manage their time in the most efficient manner
- Communication competencies
- To have excellent communication skills, orally or in writing
- Team Working/Positive attitude
- To always run an excellent team spirit and positive behaviour
- To see changes as a sized opportunity rather than a constraint.
- Proactive mindset, demonstrates initiative and able to work under pressure
IT Competencies
- Uses experience to share useful knowledge to the team
- Rapidly understands complex data, business issues and processes
- Technical Skill/Excellent working knowledge of
- Microsoft environment (Operating System, Server, Active Directory, SCCM, Computer Management)
- Office applications (Advanced Troubleshooting Skills)
- Office365 Management (Mail, Teams, OneDrive)
- Cloud solutions
- Citrix Environment (Console Management, VDI & VDA)
- Desktop & Laptop - Hardware staging and configuration
- Printing - Hardware staging and configuration
- LAN / Wifi network solutions
- Conferencing Services (Audio, Video, Bridges)
- Meeting rooms conferencing solutions (audio & video soundbar, speakerphones, etc)
- Smart Phone and Mobile Device Management solutions
- TOIP services
- ServiceNow Workload Management Tool
- An understanding of Front Office applications and Investment systems
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