Incident Manager - Contractor

Macquarie Group
London, United Kingdom
30 Nov 2022
09 Dec 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Join a global Service and Incident Management team as an Incident and Problem Manager and play an instrumental role in timely response and restoration of service interruptions across all business applications and infrastructure services.

As an Incident and Problem Manager, you will work as a part of the global team to coordinate responses to ensure timely resolution for service and security incidents, coordinate and manage business disruptions, conduct problem and root cause sessions following high impacting incidents, plan and execute large scale technology resilience testing.

We need someone with excellent communication skills both written and verbal, coupled with the ability to assess situations and respond swiftly to find the best resolution with the least amount of business disruption. Partnering with others, both inside and outside of the organization, is also critical to your success.

Key responsibilities include:
  • Own end-to-end management of production incidents and conduct problem root cause analysis sessions following incidents
  • Contribute towards successful achievement on the measures of success for incident management and technology resilience
  • Execute major resilience testing
  • Report and representation of resilience in internal forums
  • Manage, report and mitigation of incident and resilience risks
  • Coordinate initiatives/changes to ensure adoption of improved incident and problem processes/solutions.

In addition, your skills/background will include:
  • Proven skills managing the coordination of security incidents.
  • Facilitate problem investigation to drive service improvement and to reduce incident recurrence.
  • Conduct planned technology resilience tests and remediate resilience risks.
  • ability to multi-task and prioritize amongst multiple ongoing issues.
  • assertive and able to manage client expectations.
  • positive working attitude with a sense of ownership and urgency.
  • ability to work with regional teams in a global operating model.

It's advantageous if you have the following:
  • Experience working in an IT related Service Industry with working knowledge of infrastructure technologies such as, but not limited to, different OS and database platforms, cloud computing and virtualization, networking and collaboration technologies.
  • Experience with technical change risk assessment
  • Experience with a common tools such as: BMC Helix, xMatters, JIRA, PowerBI
  • Experience in globally distributed IT organization strongly desired

If this sounds like you, and you're ready to take the next step in your career, please apply online now.

About the Corporate Operations Group
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