Production/Application Support Engineer

London, United Kingdom
Not Specified
30 Nov 2022
07 Dec 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

TEKsystems are currently engaged with a well known financial service to source a Production/Application Support Engineer to come in and join a self-motivated

Team. They are looking for a self-starter with good technical skills to be a primary support by providing support to the front office Sigma X MTF trading applications. The role would sit within the Frontline support team and be responsible for providing daily support coverage to the Sigma X Equity trading platform, respond to clients and member requests and be a point of liaison between the business and engineering stakeholders of the MTF.

The ideal candidate would have experience in a support function in a similar financial services firm and bring a high level of customer service in their approach. These skills to complement good technical skills - FIX, Unix/Linux, SQL database.

Role Responsibilities

• Serve as level 1 support and provide daily MTF application and overall platform support, and troubleshooting for members

• Be a point of contact for external members and vendors

• Fulfil client and platform customisation requests

• Maintain platform health through alerting provisioning and monitoring

• Participate in change manage process

• Manage any incidents from the perspective of the MTF, and coordinate post-mortems and follow ups

• Drive continuous improvement through incident follow-ups and root cause analysis

• Challenge other teams to improve production-related practices

• Coordinate and run emergency and regulatory required periodic testing of systems and procedures

• Assist with product testing and project work

Essential Experience

• Proven experience supporting a production platform in financial markets, ideally in an exchange trading environment

• Application support experience within Unix /Linux environment

• Knowledge of fundamentals of European equity market structure, ideally familiar with MTFs.

• Demonstrable working knowledge of FIX protocol

• Using and maintaining application monitoring, performance and capacity management in large-scale systems

• Good experience with MSSQL, Sybase databases; including writing queries

• Strong desire and ability to understand the business

• Ability to triage and prioritise incoming requests

• Good communication skills - ability to communicate technical and business requirements effectively

Desired Experience

• Working knowledge of order management systems

. Experience in programming and scripting languages - Python, Java, Javascript

Job Title: Production/Application Support Engineer

Location: London, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

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