Operational Risk Reporting Analyst

Overview of Citi:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.
We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.
You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter.

Job Background/context:

The Operations and Technology (O&T) Control & Reporting organisation forms part of the first line of defense. Independent from the Operations and Technology functions which it supports, its role is to ensure appropriate governance, controls, oversight and reporting is in place across all products, processes, and systems, in order to protect the firm.

The successful candidate will work within the Legal Entity Operational Risk Oversight team, which is part of the Global ICG O&T Controls Team, partnering specifically with the O&T business.

The Legal Entity Operational Risk Oversight team is responsible for leadership of the risk and control program across Legal Entities applicable for O&T, to ensure a strong and consistent controls environment and to provide support to the Senior Chief Operations Function holders.

Job Purpose:

The Legal Entity Operational Risk Oversight team is responsible for maintaining and developing a comprehensive process and governance framework to identify, report and reduce operational risk at Legal Entity level within Operations & Technology.

Initial focus will be on the risk and control governance requirements relating to Fitness and Probity regulatory regimes in direct support of the O&T Senior Management Function holder and may expand to cover Citi's other key Material Legal Entities in the future.

Key Responsibilities:

Working as part of the Legal Entity Operational Risk Oversight team, the successful candidate will be responsible for overseeing and assisting with a broad range of activities supporting the risk, governance and control frameworks for Legal Entities across O&T to support designated Senior Managers and to meet local regulatory requirements for existing and new Accountability Regimes.

• Deliver activities to support the governance frameworks for UK and European Legal Entity Senior Managers.
• Collation of various reporting and key control metrics used by Legal Entity Senior Managers for governance and management of their operational risks via a monthly forum including but not limited to: Issue remediation, CAPs, Internal Audits, Losses/Gains, Near Miss events, Information Security, Balance Sheet Exceptions, Conduct Risk, Technology, Cyber etc., and carrying analysis to allow for accurate and appropriate reporting of operational risks to senior management.
• Assist in the continual enhancement of a Legal Entity oversight and reporting model that can be used effectively across multiple entities.
• Contribute to the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Deliver high quality reliable management information that may be used in support of the risk and control framework for various other Legal Entity Forums such as; Operations Controls meetings, Legal, Audit Committee, Business Risk & Control Committee (BRCC) etc.
• Analyse information and identify potential themes and trends seen within management information to ensure potential control issues are proactively addressed and resolved. Proactively suggest and recommend improvements to how risk areas are captured and reported. Present analysis at various forums and to seniors.
• Manage and continually develop relationships with multiple stakeholders including senior O&T management, Line Control Officers, various data providers and CAO Offices. Work with colleagues in other areas of Risk Management across first and second lines of Defence, Finance, Compliance and the Businesses, to ensure appropriate management of Operational Risk.
• Continuous development of KRIs and reporting thresholds to ensure ongoing appropriate governance of risk and control issues for Senior Management to infer actions and demonstrate oversight for Regulators.
• Work closely with the Senior Manager Oversight Office, Independent Compliance Risk Management and Senior Manager Business Office, to ensure O&T are across Legal Entity governance matters and are proactively partnering on current and future change agenda.
• Contribute to a robust control environment within the team to ensure accuracy and high standards at all times for a senior audience across all deliverables as well as Regulator scrutiny.
• Contribute to developing systems and procedures to improve process efficiency and maintain best practice. Reviewing current processes and developing & implementing effective solutions to eliminate manual intervention and drive automation and efficiency opportunities is a key part of the role.

Development Value:

• Unique visibility of multiple businesses across Citi.
• Exposure to Executive Management across Operations, Technology and Controls organisations.
• Opportunity to become a SME in Citi's Risk Framework, key risk indicators and risk reporting systems as well as design, implementation, and management of governance frameworks.

Knowledge/Experience in:

• Operations / Controls / Governance / Compliance
• Experience in Operations &Technology Operations and/or Controls in a reporting & data analytics position desired
• Knowledge of key risk and control metrics and KRI reporting
• Interaction with senior management
• Designing, creating and enhancing reporting solutions and MI
• Co-ordination and liaison across numerous global and local teams and groups
• Change and project Management
• Knowledge/Experience in Senior Manager oversight, UK SM&CR and/or Ireland Fitness & Probity Regime is an advantage
• Analytical ability; asks insightful questions, strong attention to detail, breaks analytical challenges into workable components, draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed

Skills & Competencies:

• Adapt easily to change and new challenges, flexible, robust, tenacious
• Proactive, ability to use own initiative and take the lead to devise creative solutions
• Strong process management skills
• Strong data visualisation skills (data graphs, dashboards, RAGs)
• Attention to detail & accuracy
• Excellent interpersonal and communication skills and ability to build networks
• Excellent multi-tasking and organizational skills with the ability to work under pressure and prioritise within aggressive deadlines
• Team mindset essential
• Valuing diversity: demonstrate an appreciation of a diverse workforce
• Proficient in MS Suite of Applications

What we Offer

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

• Award winning pension
• On-site health services
• Private medical insurance packages to suit your personal circumstances
• Paid parental leave
• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.

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Job Family Group:
Risk Management -------------------------------------------------
Job Family:
Operational Risk ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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