Business Support Manager

Bank of America Corporation
Chester, United Kingdom
05 Dec 2022
15 Dec 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job Description:
Job Title: Business Manager
Corporate Title: Vice President
Location: Chester

Bank of America:
We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run our business.

Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management.

Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.

Role Description:
This role reports into the regional Business Operations Manager for GIS EMEA and will support activities related to our EMEA workforce and processes in region. The role requires the ability to operate in a dynamic, business environment.

Responsibilities will include but not limited to:
  • Oversight and management of key business operational process for EMEA GIS, including recruitment and onboarding, training, supporting existing associates with technology, location, people and process related queries.
  • Office manager for the Chester office and on the ground support from the Business Operations team.
  • Management of the GIS EMEA budgets, monthly reporting and quarterly forecasting.
  • Supporting Junior Talent initiatives, including taking part in assessment centres, interviewing candidates and providing support once they have onboarded.
  • Tracking compliance training and providing reports to the RISO and COO.
  • Implementing and providing support to a EMEA communications, such as newsletters, townhalls, new starters.
  • Completing monthly new hire orientations session with new associates.
  • Management of Employee Engagement initiatives, including engagement planning and proactively raising awareness of and supporting enterprise ESG and D&I initiatives.
  • Active member of the Chester Business Support Team and provide support to the Chester site as whole.
  • Communicating and interacting with all levels of the group and across business functions, finance, personnel and technology
  • Serving as a resource for company policies and procedures

The Team:

We have an exciting opportunity for a Business Support Manager to join our GIS EMEA Business Operations team who are part of the wider EMEA Regional Information Security Office team.

This role will provide ongoing business and administrative support for business operations activities in EMEA and on the ground support for associates in our Chester office. This is an exciting opportunity for a highly motivated individual to join a growing team and provide on the ground support for our associates and employee engagement activities across the region.

Core Skills:

  • Proficient in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
  • Excellent written, verbal communication and listening skills
  • Attention to detail and pro-active problem-solving skills
  • Ability to balance multiple conflicting objectives, projects, or activities
  • Organizational skills with the ability to multi-task and work effectively under pressure
  • Proven relationship skills, adaptable and ability to work with a variety of constituent groups including senior executives
  • Demonstrated ability to work autonomously across a complex organization structure
  • Ability to learn quickly and handle new responsibilities
  • Exemplary work ethic and can-do approach
  • Significant time management and prioritization skills
  • Has a flexible, adaptable 'can do' attitude

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
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