Client Report Onboarding - Vice President/Director

Description

About this role

Client Report Onboarding - Director

Is your passion providing extraordinary service to clients while building and fostering positive relationships? Want to use your unique background to make an impact on the clients we service in a culture that thrives on quality, innovation, collaboration and accountability? Are you looking to take your career to the next level? Look no further. At BlackRock, we are seeking a Client Report Onboarding Director who is curious, collaborative, analytical, and passionate. We recognize that strength comes from diversity, and will embrace your rare skills, inquisitiveness, and passion while giving you the opportunity to grow professionally and as an individual.

BlackRock's Report Onboarding (RO) function is accountable for ensuring that BlackRock meets our clients' need for data, including the provision of market leading reporting solutions and effective client service. As a part of the team you will formulate the successful delivery of critical reporting and distribution functions daily and partner with colleagues to craft and advance a globally aligned vision and business model. You will:

• Lead a team responsible for onboarding clients onto our reporting offering, ensuring a seamless initial client experience
• Analyse and implement the impact of portfolio change across a client's reporting suite. Take ownership for end-to-end delivery and ongoing service management
• Optimally plan and run product improvement and change into business processes
• Set medium-term resource and training goals to build greater sustainability of support across the team
• Partner with global peers to implement a consistent, scalable and controllable operational platform.
• Build strong partnership and work close and collaboratively with data source providers and client business partners to improve product offering; quality and timeliness of product.
• Demonstrate risk awareness through delivering an appropriate operational control framework around client outputs including review and validation of monthly metrics.
• Develop and apply appropriate measures to hold providers accountable for the quality and delivery of their product.
• Build a customer-centric team through increased product knowledge and focus on successful delivery
• Hire talent that can operate independently and with understanding of context
• Be an operational leader providing improvement input within client reporting.

To ensure success, you will have the following qualifications:

• A keen interest in investment products with a preference of 10+years of financial services experience, especially client onboarding, communications or data visualisation
• Highly developed client service skills and autonomy in dealing directly with partners
• Excellent written and verbal communication skills
• High level of proficiency in data retrieval tools, for example Advanced Excel, SQL or Python skills would be desirable
• Strong work ethic and willingness to go beyond the scope of one's role to achieve team and firm objectives
• Excellent attention to detail, very accurate and well organised
• Strong analytical and problem solving skills with the ability to synthesise information, summarise issues and think creatively
• Sharp control/risk mitigation mentality with ability to know when to raise issues

Lastly, your confirmed ability to operate under tight deadlines and prioritise work, coupled with your sound judgement to appropriately document conclusions will provide continued success. Using your proficiency in Microsoft Office, interest in learning new applications and your willingness to ask questions (while learning independently) will get you noticed.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work pilot
BlackRock's current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what's important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our "One BlackRock" culture means you'll be supported to collaborate with your new colleagues while bringing your full self to work - wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.