Payment Operations Analyst

Fnality International
London, United Kingdom
20 Jan 2023
01 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we're doing. With you on our side, we'll be setting new ones every day.

In a complex world, we are here to bring clarity and make positive change.

Fnality Services is central to each FnPS's effective and resilient operation and provides an efficient common service platform for the secure global delivery of settlement operations.

The Payment Operations Analyst Role:

Fnality Services is looking for a Payment Operations Analyst who can demonstrate competencies which will enable them to successfully:
  • Oversee and deliver all necessary operations for the cyclical management of the FNPS in line with agreed risk appetite under the key service agreement and relevant related to wider circumstances.
  • Oversee the FNPS performance through relevant Alerts and Monitoring Systems, in line with agree risk appetite and KPIs under the service agreement with localities.
  • Follow the incident management policy, process and procedure in line with Key service agreements with Localities.
  • Carry out Service Management testing and regulatory reporting for Central Bank and regulator required activities.
  • Oversee Security Operations specific to the deployment, configuration, and management of security platform measures and tools across the client estate including the security change management processes.
  • Carry out Business Continuity and Disaster Recovery procedures and other regularly required stress testing in line with the agreed policies and procedures of the locality.

You will need to take accountability for
  • Monitoring systems, utilising your knowledge and understanding of how a payment system operates under stress and the market conditions that drive behaviours. Identifying new alerts to support effective management of the payments system and is able to reasonably judge the systems behaviour to determine escalation requirements and calibrate alert thresholds accordingly.
  • Conducting Cyclical operations on a regular basis including, but not limited to, monitoring performance and generating regular reports with accuracy and in line with the Key Service Agreements.
  • Supporting participants with their technical requirements and identifying and appropriately escalating issues in line with the incident management procedure and policies
  • Understanding the different audiences that Fnality caters to and their needs and internal reporting pressures. Then managing internal relationships effectively to meet the different service needs to deliver in accordance with relevant SLAs.
  • Has extensive knowledge of the tooling required to manage and escalate an incident appropriately
  • Following the Change Management protocols, utilising tooling involved and to enact change within the environment
  • Writing scripts and carrying out a range of testing for regular updates and releases across a number of environments, including end to end testing and stress testing. Also conducting a number of business process tests such as disaster recovery and business continuity, including backup and recovery validation.
  • Ensuring security measures in place are followed to prevent external threats to enterprise systems and understands the risks and impacts of a security event on FnServices and all stakeholders. Playing a role in the determination of when to trigger an appropriate response to security related events and incidents in line with Incident management Procedures

Required competencies:
  • Has experience working closely with customers (Tier 1 Banks, Central Banks, Regulators) on participant support issues and supporting the delivery of 24x7 availability of platforms. Has specific knowledge and experience of working with CHAPS.
  • Is informed and knowledgeable in all areas of payment systems to provide appropriate initial customer support.
  • A good understanding of how CHAPS and High Value payment systems work including a good understanding of settlement risk / finality /SWIFT.
  • Has a basic understanding of the principles of DLT and blockchain technology.
  • Can reasonably demonstrate understanding of SWIFT/ MT/MX messaging
  • Has experience with cloud-based infrastructure and tooling to manage environments and conduct appropriate testing.
  • Has experience operating under various disciplines of IT service management within an ITIL or equivalent framework.
  • Is able to manage internal relationships effectively to meet the different service needs.
  • Is competent in data, statistical and trend analysis
  • Has basic knowledge of BCP Planning and Disaster Recovery options
  • Excellent communication including customer service, Stakeholder and relationship management skills
  • Excellent attention to detail
  • AGILE methodologies (preferred).

A bit more about us

Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age.

At Fnality, we have been speaking - and listening - to the real users of today's financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency.

Fnality Global Payments

We are building a new payment system that will enable tokenised, peer-to-peer markets.

Fnality Global Payments (FnGP) will comprise a series of national systems, each regulated in its home jurisdiction. We call each of these a Fnality Payment System (FnPS)

In each payment system, a Fnality settlement asset will act as the settlement/payment asset for any Payment (P), Delivery v, Payment (DvP) or payment vs. payment (PvP) need.

FnGP are underpinned by Distributed Ledger Technology (DLT). The nature of DLT is such that it enables FnGP to:
  • Operate a true peer-to-peer market
  • Allow for immediate settlement
  • Interoperate across business platforms and jurisdictions

The key benefits of the above are:
  • Reduced counter-party and credit risk
  • Reduced operational risk
  • Efficient liquidity management
  • An ability to move resources from risk mitigation to business growth

How will we use the information about you?

We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes.

We will take appropriate security measures to safeguard your information in accordance with data protection legislation.

If you would like further information about how your information may be processed by us, please contact us at
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