Client Operations Specialist, Senior Associate

5 days left

State Street Corporation
London, United Kingdom
05 Jan 2023
04 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for
The Client Operations Specialist is required to work in a client facing role within State Streets daily accounting oversight department. As part of the daily role, the Client Operations Specialist is acting in an oversight capacity, reviewing the Net Asset Values of UK registered portfolios and Pricing. The role holder is expected to work with State Streets Outsourced Service centers and Centers of excellence ensuring that client valuations are timely and accurate prior to release to the client.

Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for
As Client Operations Specialist - Senior Associate you will

Management of Service Delivery
  • Exhibits highly detailed understanding and execution of all Oversight tasks and functions such as NAV validation and dissemination.
  • Set and maintain high standards within the Accounting Oversight team
  • Ensure NAV and reporting deadlines/deliverables are met with accuracy.
  • Assist with general organization of team
  • Cover for line manager during absence, on non-staffing matters
  • Identify and implement process enhancements
  • Ensure timely and accurate completion of team checklists and quality control as required
  • Work independently on highly complex issues/clients
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales

Manage Relationships / Communication
  • Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.
  • Establish and maintain good working relationships with clients, third parties and colleagues, communicating effectively through formalised reporting and ad hoc liaison
  • Regularly contribute to projects impacting the wider group
  • Build strong relationships with COE's
  • Participate in shared service/client conference calls or meetings
  • Provide feedback on Shared Services/COEs and maintain issues logs

Management of NAV Pricing Service Delivery
  • Carry out oversight review of Multi Class OEIC, Money Market, Unit Trust, Life and Pension NAVs on a daily basis
  • Ensure successful delivery of daily prices by agreed deadlines as per client SLA
  • Co-ordinate other regular periodic deliverables to the client in line with SLA
  • (e.g. Yields, KPIs, Expense invoices)
  • Develop and review procedures
  • Review complex client deliverables
  • Provide technical expertise
  • Liaise with regional shared service (i.e. offshore fund accounting team)
  • Perform and manage cash and stock accounting vs custody reconciliations
  • Support colleagues from offshore and monitor/review the quality of service they deliver to us
  • Minimize errors/breaches with the aim of having none that result in a financial loss/claim to State Street or the Client
  • Review corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary.
  • Ensure documentation exists for any client-specific procedures.
  • Monitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant training is carried Liaise and assist with audit/internal queries

What we value
These skills will help you succeed in this role
  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
  • Ensure that the highest level of the Code of Conduct is displayed in your behaviour
  • Provide appropriate management information as required to support business unit decision making
  • Support the 'Risk Excellence' culture within the business
  • Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations
  • Take responsibility for personal development and training.
  • Actively participate in appraisal process by completing a self-evaluation and suggesting appropriate development
  • Perform other duties as requested

Education & Preferred Qualifications
  • Bachelor's Degree in Accounting or financial related discipline and / or work related experience in financial services or fund administration
  • 2-4 years worked related experience
  • Technically competent in securities valuations and pricing
  • Understanding of Operational Risk and controls
  • Data analysis skills
  • Problem solving

Additional requirements
  • Effective communicator
  • Maintain Specialist knowledge and skills that are essential in preforming the role.
  • Ability to work in fast paced environment

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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