Client Portal Digital Product Manager

Columbia Threadneedle Investments
London, United Kingdom
05 Jan 2023
02 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Columbia Threadneedle Investments

You'll find the promise we make to our clients is the same one we make to our employees: Your success is our priority.

Here, you'll find growth and career opportunities across all our businesses. We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,000 people working together. Our expertise is diverse with more than 450 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies and we have the capability to build tailored solutions matched to clients' specific requirements.

Columbia Threadneedle is a people business and we recognise that our success is due to our talented and dedicated people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive work environment that supports the diversity of our employees and reflects our broader communities and client-base. We encourage applications from returners to the industry.

We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.

Job Purpose Statement

Asset Management Technology is a dynamic service focused organisation dedicated to ensuring excellent outcomes for our partners in Columbia Threadneedle Investments. We are looking for a product owner for the Columbia Threadneedle Investments client portal, which provides clients with interactive reporting and analytics capability. You will work with multiple stakeholders across Investments & Responsible Investing, Client Reporting, Information Management and Technology to define, design, and deliver the digital product by leveraging a combination of vendor and in-house developed solutions. You will be collaborating and partnering with a diverse set of people where you will be valued for your skills, including your digital thought leadership and ability to implement and deliver in a matrixed organization.

Role Responsibilities

  • Own and lead the strategy, design, and roadmap of the Client Portal platform to service the evolving global business and client needs.
  • Collaborate with a matrix of global business leaders, technologists, information management, analytics, operations, UI/UX designers, training, and compliance to build a compelling digital solution that delivers a differentiated client experience.
  • Conduct feasibility assessments for new platform features based on market and client research to continuously evolving the portal roadmap.
  • Bridge business and technical considerations that result in innovative solutions.
  • Define Key Performance Indicators (KPIs) and metrics for tracking portal use and client interactions.
  • Foster a successful product team and provide guidance to deliver best-in-class capabilities and client experience.
  • Collaborate with technology peers and leaders to integrate and position the Portal solution in the global technology ecosystem.
  • Ensure regulations around legal, privacy, security, and compliance requirements are met.

Key Capabilities

  • You will have relevant experience:
    • With portals, and digital client servicing technology
    • Working in financial services and product management
    • Championing organizational change, e.g., leading initiatives, products, services, or interactions
  • You have strong verbal and written communication skills with ability to present complex information in understandable way to all levels of the organization.
  • You can quickly build rapport, credibility, trust, and respect throughout the organization at all levels.
  • You can work independently.

Desired Capabilities

  • Ability to quickly learn and work with emerging technologies, methodologies, and solutions in the Cloud technology space.
  • Experience with agile delivery as a Product Owner.
  • Experience transforming product or software development practices to become more agile.
  • You have a bachelor's degree and/or advanced degree in Computer Science or equivalent.
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