Administrator/Facilitator - Process Improvement - 12 month FTC

London, United Kingdom
Up to £35,000
12 Jan 2023
01 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
We are looking for a self-motivated, creative Administrator/Facilitator with a 'can-do' attitude to join the Operational Process Re-Engineering team (OPR) on a 12 month FTC.

What is Operational Process Re-Engineering?

OPR's main role is to facilitate the continuous improvement and documentation of business processes (systems, people, and product).The team work with Process Owners from within the business to map these processes and regularly review the process performance. In doing so we ensure this is completed in a clear and consistent format in order to manage risk, comply with regulation, and manage the business, with effective controls.

The Role

The successful candidate will be responsible for preparing and supporting the process owner for their review meeting. The candidate will review and update the current process map providing feedback on possible improvements in the process. In addition to reviews of existing processes, the candidate will be responsible for documenting new processes as identified by Senior Management. The successful candidate will have the opportunity to work with various individuals from different roles and departments within the company.

Responsibilities Include:
  • Effectively manage own time to ensure the sign-off, co-ordination and approval of allocated processes in an organised and efficient way
  • Consult and involve the correct people in order to map processes accurately and in line with our regulatory requirements
  • To encourage responsibility among Process Owners and the business to make day to day improvements continuously and as a consequence drive company performance through our processes
  • To support Process Owners in developing key MI metrics to demonstrate process performance
  • Keep the OPR Leads informed of progress on suggested process change, expected handover dates and nature of any changes
  • To make our processes more resilient by design
  • To ensure the Process Database is maintained and kept up to date
  • To ensure that all processes are centrally stored, effectively managed and communicated to the business


To be considered for this position you will possess the following:
  • A graduate looking for their step into Financial Services and/or Process Improvement
  • Excellent verbal and written communication
  • You will need to be self-motivated with the ability to manage your own workload whilst working to tight deadlines
  • Innovation and creativity, along with the desire to not necessarily settle for the easy answer

We currently operate a hybrid working model, which enables employees to work from home three days per week and from the London office two days per week.

We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications.

About Transact

Transact is the leading independent investment wrap platform in the UK. Established in 2000, we have over £52.0 billion of funds under direction (as at December 2022) on behalf of over 7,600 advisers and 226,000 investor clients. Our service includes an online platform, owned and built by us, and dedicated regional adviser support to help bring clients' assets and investments together in a smarter, more tax efficient way. We offer access to a wide range of tax wrappers (including ISAs, pensions and life insurance investment bonds) and funds which advisers use to build client investment portfolios. Portfolio valuations, purchases and sales are all supported via Transact Online which is available 24/7. Transact's parent company, IntegraFin Holdings plc, is listed on the London Stock Exchange and is a constituent of the FTSE 250 index.

Equal Opportunities

We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
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