IT Support Analyst, IT - Support (Wood Street)

Responsibilities

To provide an effective, high quality IT support service to all CG employees in Europe.
To work closely with the support and infrastructure teams globally at the direction of the line manager.
To have good attention to details to ensure a first-time fix is provided. To expand relevant IT skills base and be capable in supporting all hardware and software.
To consider, and where applicable, suggest potential improvements to systems.
Provide basic training for new users on existing application where appropriate and identify areas that require further training.
Record and respond to support tickets with SLA.
Strong in-depth knowledge to provide support on Active Directory, Microsoft Exchange, SCCM, McAfee, Microsoft Office, Windows, IOS and Android devices.
Provide hardware support for desktops, printers and peripherals, including diagnosis and, where appropriate resolution before outsourcing to third parties.
Ad hoc tasks as required.
Experience using Group Policy and PowerShell scripting to be able to provide support.
Providing support for Cisco VOIP, including CUCM administration. Knowledge and understanding to provide support on voice recording systems.
Act as a first port of call for all users for software in a standard build and bespoke / specialised software.
Develop skills to support different market data products and custom in house or third-party applications.

Qualifications, Experience and Skills

At least 3 years relevant experience in providing deskside support (ideally within Financial Services Sector).
Educated to A Level or equivalent (or suitable professional qualifications).
Excellent verbal and written communication skills complemented by exceptional interpersonal skills;
Ability to demonstrate a high level of discretion and confidentiality;
Highly organised and reliable, self-starter, motivated and ambitious;
Detail oriented with strong organizational skills;
Excellent prioritization skills with the ability to excel under pressure;
Excellent teamwork skills complemented by the ability to work well independently;
Advanced proficiency in Microsoft Word, Excel, Outlook and PowerPoint.

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