Client Test Manager

Role Description

This role is accountable for the ownership and delivery of the overarchingTest strategy and Test Approachacross FNZ Clients as well as ensuring consistent and productiveQA/Testing Process and Proceduresfor each project.

The Test Manger will be responsible for test risks, issues, timelines and quality as well as providing oversight of all the testing within the delivery team. This role would work closely with the Project Management, Delivery Management, Solution Consultants, Analyst Testers, Infrastructure and Release Management functions across multiple projects to ensure on time to quality delivery in compliance with FNZ SDLC.

Role Responsibilities

• Single point of contact for all client interactions on Managed Test Services (MTS)
• Responsible for MTS scope, approach and schedule agreements with customers
• Responsible for making sure that all MTS deliveries align to MTS processes and reuse of MTS assets is maximised
• Responsible for managing delivery/risks/dependencies and delivering within agreed quality, schedule and cost thresholds
• Responsible for bringing together all aspects of MTS services by working in close collaboration with MTS Test Control Centre (TCC), Test Delivery Managers (TDM's) and Test Design (TD) functions
• Act as the MTS representative in all client/FNZ forums and governance meetings
• Facilitate risk workshops with clients to drive test bed optimisation activities

Additional Role Responsibilities

Stakeholder Management

• Stakeholder management and ensuring overall client satisfaction across all projects/areas covered by programmes.
• Managing client issues and concerns, effectively dealing with escalations.
• Providing progress updates to key stakeholders.
• Work with Project Managers, Delivery Managers and Test Leadson resourcing, risks, issues, timelines and have oversight of all the testing.
• Build strong relationships with internal and external stakeholders around testing and quality and drive improvements internally and externally.

Delivery Management

• Take ownership of the test estimation Process and deliver estimates as per the defined SDLC.
• Ownership of overarchingDelivery Test strategies and Test Approach for all Projects/ Clients.
• Ensuring QA/Testing Process and Procedures are followed across each project and team.
• Compliance with the Testing Framework, including standards, processes, tools, test plans, cases and templates across projects.
• Responsiblefor Testing sign off for releases, working closely with the Test Leads and Build Managers.
• Performance reviews for team members.
• Engage with clients to agree QA engagement model and test strategy.
• Ensure that testing artefacts required to support contracted end-client deliverables are produced in accordance with agreed plans.
• Act as a QA sign-off for Release Committee to validate test coverage, execution, results and general quality standards of the Platform.

Quality Management

• Effective and regular communication internally and externally.
• Test deliverables to be on time and to quality targets defined.
• Work tocontinuously improve the testing and quality practicesalready in place to achieve a greater end result.
• Support process improvement initiatives and identify process improvements.
• Take ownership of Test Quality Gateways, ensure and measure ongoing compliance.

Governance & Control

• Test governance to be managed via agreed metrics driven reporting.
• Timely reporting to Project Team/Manager on progress to plan.
• Testing Quality metrics ownership and reporting.
• Ownership of Quality and productivity uplift.
• Risk and Issues management within Team.
• Escalation to Project Team/Manager on Risk and Issues that impact upon Test Plan delivery.
• Management of Change to the Change Management process.
• Ensure that test environments are booked in a timely manner by liaising with the appropriate groups across IT.
• Sign off entry and exit criteria for all test phases.
• Prepare Project closure reports.
• Ensure Knowledge is recorded and shared.

Team Management

• Management, review and induction of new team members.
• Performance management and review of team members as per company guidelines.
• Approval and recording of overtime for team as per guidelines.
• Absence management of team members as per guidelines.
• Manage resource planning for own team.
• Provide coaching and training to team members to uplift capability and productivity.
• Mentor Team members in QA Best Practice, Tools and trainingacross projects.

Skills and experience required

• Career test professional with strong background in Financial Services
• Extensive experience of working in client facing engagement roles
• Extensive experience in managing large scale UAT and SIT activities
• Hands-on in both functional and non-functional testing aspects
• Extensive experience in fast paced Agile environments
• Experience of delivering services using near shore and offshore teams
• ISTQB Advanced Test Manager Certification (preferable)
• Should be able to articulate complex data in easily palatable form
• Ability to work under pressure and to strict deadlines
• Extensive experience in JIRA, XRAY
• Deep understanding of test matrices, KPI's, SLA's, benchmarks etc.
• Strong written and verbal communication skills in English
• Efficient in Microsoft Excel and PowerPoint
• Adaptability as we are looking for someone that can shift between projects and workload and be productive quickly.
• Proactive - Ability to identify and discuss improvements to current processes.
• Ability to work effectively and to prioritise own and teams workload.
• Highly self-motivated - achiever of targets, both personally and through team.
• Effective team player with ability to build strong working relationships and motivate others.
• Propensity toward improving own and others performance and achievement of objectives.

Preferred Industry Knowledge

• Experienced in General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
• Strong understanding of the regulatory environment FNZ operate within.
• FNZ Platform expert, knowledgeable across all functional areas of the platform

LI-CM1