Service Desk Support Analyst | 6-Month Contract

London, United Kingdom
24 Jan 2023
23 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Helpdesk Support Analyst | 6-month Contract | London | AustralianSuper

  • We make a difference, delivering outcomes for our millions of members
  • Gain insight working with a busy international in-house Technology Team
  • Support all our London teams and functions

AustralianSuper is the largest pension fund in Australia - in the top 20 largest pension funds globally and in the top 50 asset owners globally.

With more than £160bn in assets under management, and a world-class investment team, AustralianSuper has the appetite and capability to directly invest in large-scale opportunities.

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and ultimately to deliver better outcomes for members.

Your new role
  • Leading the ITIL service, providing support and set-up process for new and existing staff
  • Fulfilling service requests and queries daily
  • Escalating more complex technology issues to the team
  • Consult with managers, teams, and third parties to maximise good outcomes
  • Identify any problems in the process and over time take responsibility for reporting and organising locally
  • Be the SME for Help and Service Desk UK, while building up knowledge to support Technology in other areas of investments applications, cloud, operations, and projects

This role is based on site at London King's Cross Estate, one of the core assets of the Fund's global portfolio.

What you'll need

Culture is key at AustralianSuper, and we are looking for someone who is a team player that enjoys working in a high performing collaborative team.
  • Good interest in Technology services and a desire to learn more with the IT space
  • Previous experience in Helpdesk IT, ITIL Foundation, with excellent customer service and engagement skills
  • Experience with Cherwell Remedy is a plus, but not essential
  • Exposure to building equipment for internal use, i.e., laptops, phones, updating access for staff
  • Familiarity with Microsoft and Windows programs
  • Relevant experience and/or qualifications in technology

Life at AustralianSuper

Our London and New York offices are made up of 80 talented colleagues and is expected to grow four-fold over the next three years meaning when you join you become a key part of building our culture.

As we collaborate with colleagues across multiple time zones flexibility in work hours are both a requirement and opportunity for this role.

We offer great benefits including generous leave type, leading pension contributions, health insurance and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Progress, powered by purpose.