Court Orders Team Trainer

Northampton, United Kingdom
31 Jan 2023
14 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
As a Barclays Court Orders Team Trainer this is an exciting opportunity where you'll play a key role in aiding the operation with their short- and long-term training requirements, this will include creating new training where required and adapting current training in line with changes to policy and / or procedures as well as training in answer to change using various delivery methods. This will be the ideal role for you if are a highly skilled trainer with strong verbal and written communication skills.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to
business needs.

Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Being solely accountable for the induction and accreditation of all new joiners into the operation including line management duties (where applicable)
• Providing ongoing support with addressing knowledge gaps based on policy, procedural or system within the team and delivering training alongside Team Managers
• Managing cross-skilling and knowledge sharing across the team
• Uniting with Team Managers and Senior Leaders to ensure all activity is delivered in accordance with processes, procedures, and the control framework in place
• Collating and reporting training and performance MI at weekly/monthly senior stakeholder meetings

What we're looking for:
• Must hold an Industry recognised training / Trainer the Trainer qualification and experience of using digital platforms to create online, interactive training materials
• Outstanding communicator with the confidence and patience to deliver face to face instructor led training across multiple skill sets and grades
• Significant experience in the training cycle, including training needs analysis, training design and delivery across a multi-site, and preferably a multi-cultural, organisation
• Extensive PowerPoint, Word and Excel skills to aid with the delivery of training, evidencing and tracking of performance

Skills that will help you in the role:
• A good knowledge of the Court orders process and how it impacts financial institutions
• To have, or the ability to develop, an excellent knowledge of relevant systems that are utilised by the team when servicing a court order

Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.
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