Lead Production Services Infrastructure Support Analyst

Overview
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Our Team
Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.
TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the Bank, colleagues, and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, the Enterprise Capacity Management, Data Centers & Operations team

• Delivers the critical technology capacity that powers the Bank's systems.
• Provides industry-leading technologies for timely execution of mission critical processing and secures exchange of data with Clients.
• Operates the Bank's Global Data Centers 24x7x365 with highest service Resiliency and stability.
• Install and validate servers, network infrastructure, and supporting hardware in a mission critical datacenter with while ensuring proper rack/cable/switch/power/cooling metrics are maintained
• Updating of Data Center assets within the Data Center Infrastructure Nlyte platform.
• Assist with installation, support, troubleshooting, and repair of data center equipment.
• Communicate with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately.
• Manage ticket queues and address escalated issues. Experience with Service Now or similar ticketing system. Coordinate with vendors to ensure efficient incident resolution.
• Identify and work critical system related issues to meet the objectives of the corporation.
• Participate in reporting efforts related to budget for the various supporting business units.
• Change and incident management
• Telco support, extending circuits
• Troubleshooting cable issues - copper and fiber
• Shipping and receiving - Asset tracking

Requirements:

• Experience with telecom equipment installation and troubleshooting. Ability to troubleshoot, coordinate hardware installations and/or repairs. Engage vendors for hardware problems covered under existing support contracts
• Understanding of cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement.
• Understanding of structured cabling systems.
• Knowledge of Intel based / Blade Server Hardware support - HP C700 Blade systems, Cisco UCS hardware, troubleshooting and remediation
• Knowledge of Windows/Linux/VMware operating systems
• Understanding of TCP/IP protocol
• Ability to lift 25kg

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.