Regional Delivery Director, EMEA

Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 500 individuals across offices in London, New York, Singapore, Sydney and Melbourne. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named AltFi's B2B Fintech of the Year, placed in the FinTech50, and in the IDC list of top 100 Fintechs. Client success is key to our mission. Thought Machine is looking for a regional delivery director to join our project services function, to oversee all our client engagements across the EMEA region.

Thought Machine's clients and projects are some of the most prestigious and challenging in the industry, working with C-suite stakeholders in top-tier banks and financial institutions.

DUTIES

• Working with delivery managers and project teams, the regional delivery director will work closely with Thought Machine's engineering and commercial teams to successfully deliver projects to client banks across the region. This includes overall responsibility for all levels of client engagement, including planning, risk, cross-functional issues, scope and escalations and general coordination across all clients and partners.
• In pre-sales aspects, this role will play a key part in working with the commercial teams to establish Thought Machine's credibility, building senior relationships, supporting the scoping and creation of a commercial offer, and negotiating legal/commercial terms for the provision of services.
• This role will work closely with account management to drive the positioning of Thought Machine in our client organisations, cultivating and positioning the company for success.
• We place a big emphasis on our culture; as the leader of the EMEA business, you will be responsible for nurturing the culture, growth and happiness of your project services teams.
• Reporting to the chief operating officer, alongside the other regional delivery directors collectively, you will be responsible for the evolution and delivery of our client strategy and service offerings.
• In addition, this person will be responsible for the P&L across their portfolio of client engagements and will need to balance the need for financial exactitude with client satisfaction and our requirement for 100% delivery success.

Requirements

Essential

• A deep interest in fintech and broader financial services
• Have experience of running large mission-critical implementations within large financial institutions either from the client or vendor perspective. These projects will have been mission critical, feature large transaction volumes, large data migrations, complex system integrations, and include vendor product implementation.
• Experience of running client relationships up to and including C-suite level
• Have experience in nurturing client relationships and possess an intuitive understanding of the politics of large financial institutions
• Have experience managing large teams across multiple markets, embedding a positive culture and working environment
• Experience of running a business unit / P&L / organisation
• Be an excellent communicator, genuinely interested in stakeholder needs and team development
• Ability to build trust and rapport with clients and be involved in the latter stage of the sales process to build credibility
• Evidence of many successful full-lifecycle technology implementations

Desirable

• Have knowledge of cloud technology in addition to financial services
• Technical background, ideally as a solution architect or technical project manager before moving into a leadership role
• Experience as a customer-facing delivery manager or project manager for a product organisation
• Experience of agile project management frameworks
• Experience creating project management frameworks / methodologies
• Experience with PSA tools, including Kimble, Workday, etc
• Comfortable representing Thought Machine at conferences, panel events etc
• Demonstrable experience of successful product implementations

Benefits

• Highly competitive salary
• Pension plan (match up to 7%)
• Life insurance - three times annual salary
• Competitive maternity (6 months fully paid) and paternity leave (4 week fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Private health insurance with Bupa for you and your family
• Health cash plan (including dental and optical)
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop up

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.