Program Manager, Technology Communications

The Market Intelligence Platform and Channels (PC) organization provides data technology and services supporting acquisition, ingestion, content management, mastering and distribution to power our business line and customer needs. Focus on platform scale to support business lines through a common data lifecycle that accelerates business value. The office strives to provide new insight to our customers through data discovery, research, and integrated access. In certain cases, the office will utilize capital investment on key initiatives to deliver immediate value or remediate high risk areas through structured programs. Maintains a focus on innovation to keep ahead of market trends and disruptive technologies.

Position summary
The Program Manager for Platforms and Channels will own the design and implementation of an end-to-end communications plan for Platforms and Channels. The role will focus both on communications internally within Platforms and Channels teams, as well as communications to groups outside of Platforms and Channels - technical, non-technical, and executive audiences.

Responsibilities:

• Design and implement end to end communications plan for Platforms and Channels, to address multiple audiences and types of content to be published and/or communicated.
• Work with subject matter experts (SMEs) to create succinct, precise messaging including internal and stakeholder communications, collateral, thought leadership, articles, online content, and toolkit materials, to address the target audience.
• Coordinate creation and distribution of content across various channels, including websites, intranets, newsletters, etc, as well as helping to collate and organize existing documentation already in circulation.
• Organize and standardize Platforms and Channels consumer-facing product documentation, such as release notes, service descriptions, and other consumer-facing guides, so that our stakeholders have a common way of accessing this information.
• Work with the Platforms and Channels leadership team to execute communication initiatives from concept to delivery.
• Ensure we are proactively communicating what our organizations do, how they do it, why they do it, how stakeholders would engage, their policies and processes, etc.
• Proactively communicate, collaborate with internal teams and stakeholders to suggest and enhance the existing communication process and improve the communication style as needed.
• Act as an advisor on what kind of communication solutions are apt for specific situations, and consider offering innovative solutions like webcasts, podcasts, and webinars to ensure the maximum user response rate.
• Develop and author a variety of internal and executive communications including presentations, announcements, blogs to be delivered across a variety of communications channels.
• Organize regular communication forums such as Platforms and Channels internal town halls.
• Communicate effectively with multiple teams in multiple time zones to elicit or clarify requirements, coordinate draft reviews, and obtain signoff.
• Develop standards and processes for the collation of internal technical documentation.
• Manage the scope of work, objectives, quality of deliverables, and other project management activities
  • Track and measure all initiatives to identify potential process and quality improvements
  • Develop and implement continuous improvement processes for assigned projects
  • Use metrics and measurement tools to analyze the impact of various communications, making modifications where necessary

What We're Looking For:
Education and experience

• 8+ years of experience in internal communications or related field, with a focus on technology related communications.

• Experience managing a variety of corporate communications channels and formats, including corporate intranets, Sharepoint, Confluence, newsletters, town halls and other forums.
• Executive communications experience: You can write and tailor content for specific audiences that demonstrates an understanding of messaging, positioning and stakeholder needs.
• Strong oral and written communications skills. Experience and proven ability to work with technology professionals.
• Project management acumen to work with various stakeholders and manage multiple internal contributors.

Personal competencies
Personal impact

• Displays a consistent, positive, can-do professional attitude.
• Proactive and able to work independently with minimal supervision.
• Focused on delivery, quality and timeliness.
• Open-minded, flexible and willing to adapt to changing business requirements.
• Ability to work well under pressure.

Communication

• Clear concise communicator both written and verbal.

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), CMCOAF202.2 - Middle Professional Tier II (EEO Job Group)

Job ID: 279259
Posted On: 2023-01-31
Location: Toronto, Ontario, Canada