Client Services Analyst

Job Profile Summary:

Provision of on-going Sales Support & Client Service to European client sand sales teams. This is a unique opportunity to closely support the EMEA Sales teams while learning about the rest of our market leading business and our clients.

Responsibilities:

Sales Support

• Organisation of client meetings and due diligence visits
• Communication and support to sales teams on new products, changes to product range etc.
• Recording and maintaining prospects, product Interests and opportunities In Man Edge
• Resolution of operational and product queries
• Correct allocation of all Inflows for sates teams and intermediaries
• Input as required for all projects Impacting Sales Teams
• Support with Communications, Marketing and Client Events as required

Intermediary Support

• Implementation of new Commercial Agreements (Intermediary, Rebate, Platform agreements etc.)
• On-going maintenance of Commercial Agreements and resolution of any queries on same
• Provision of fund marketing material as required
• Resolution of operational and product queries
• Communication and support to Intermediary network on new products, changes to product range etc.
• Organisation of bespoke reporting arrangements as required

Transaction Support

• Provision of fund dealing documentation as required
• Management of VIP/Complex Investor Transactions with relevant TPA Management of Deal Exception/Special Deal arrangements
• Assist with the opening and closing of funds
• Escalation point for Sales and Intermediaries in relation to any TPA service issues including assistance with error resolution as necessary

Team Subject Matter Expert

• Act as team SME in relation to performance reporting and portfolio management interaction with regards to the required entity and structured products
• Act as team SME in relation to Commercial Agreements
• Assist other team members as necessary with these areas
• Key Skills & Experience:
• Degree educated preferably with some relevant Industry qualifications (IMC etc.)
• Preferably with an asset management background. This role would suit someone who has knowledge of how funds are marketed to EMEA clients
• Understanding and experience with client on-boarding, agreements and general client services would be beneficial
• Excellent written and verbal communication skills
• Effective time management and organisational skills
• Ability to work in a fast-paced entrepreneurial environment
• European languages beneficia

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact HRSO@man.com. https://www.man.com/diversity

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.