Customer Success Manager

London, United Kingdom
10 Mar 2023
09 Apr 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Office: London

Nium is a next-generation financial services platform that enables companies around the world to unlock new revenue opportunities and improve cash flow economics.

Nium is a leader in its geographical and payment service breadth, owning licenses in the world's largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks.

Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world.

Where do you come into the picture?

Our Customer Success Manager is responsible for managing our payments clients in the region along with optimizing their journey with Nium and ensuring that the overall customer success and account growth criteria are met. As you do this, you will also build deep expertise about Nium's payments solution so as to best position our solutions with the key clients and partners you manage.

Your obsession with creating ever-evolving ways to delight the client in their success journey with Nium should enable you to envision avenues to unlock world-class experiences for our institutional clients throughout their working relationship with Nium.

What would a day in your life @ Nium look like?
  • Become a trusted partner to a portfolio of clients, actively studying their business and engaging them in opportunities to develop solutions based on Nium's product suite. The role holder will constantly seek to identify upsell, cross-sell, and commercial optimisation opportunities.
  • Partner closely with internal stakeholders to represent the voice of the customer and look to influence by promoting a customer-centric mindset across the organisation. Working with cross functional leaders to ensure strategy and execution are aligned across the company will be critical to success for the role holder's client portfolio.
  • Accountable for reporting, the role holder will ensure clients have all of the appropriate reporting data and tools needed to manage their business and work productively with Nium. The role holder will also coordinate Quarterly Business Reviews with clients to gauge the relationship's overall health.
  • Constantly assess and interpret market information to anticipate and respond to trends.
  • On a near real-time basis, you would track, report, identify growth opportunities and optimize the performance of our clients, including identifying issues as they arise, assessing possible solutions, and executing those solutions

  • Proven track record in Customer Success Management & client growth management within FinTech / Payments industry
  • Client focussed with a deep understanding of the FinTech / Payments industry and demonstrable experience in managing a diverse variety of customers within the Payments industry
  • Strong business acumen is required to be able to see the bigger picture, devise growth strategies for the future, and follow through with meticulous execution
  • A customer-centric thinker who obsesses over the needs of their customer and works toward providing a positive customer experience both at the point of the service and after the service in order to drive profits
  • The role holder will have outstanding communication skills and are comfortable relaying complex technical information as well as interacting and communicating challenging information to key stakeholders internally and with the Client's teams

  • Hybrid Working Environment
  • 24x7 Employee Assistance Program
  • Recognition framework
  • Employee referral bonus program
  • Generous Medical Benefits
  • Work for a company whose values focus on transparency
  • Generous PTO in addition to paid leave between Christmas and New Year