Voice and Video Collaboration Team Internship - 12 month placement 23/24

Description
CME Group is the world's leading and most diverse derivatives marketplace and we are looking for bright undergraduates interested to join the Voice and Video Collaboration team for a 12 month placement. We implement and support Voice and Video Collaboration devices and services, Contact Center, Voice Recording, Digital Signage and Meeting Collaboration Service for all staff across the Belfast office and beyond. We utilise remote and in person support methods providing a terrific opportunity to meet staff across all levels of the CME business.
Principal Accountabilities

• Provide remote support to all CME staff for voice service such as office phones, contact center, recording and collaboration meeting services including provisioning and incident management. Ensure support incidents are completed within standard SLA's
• Provide in-room and remote A/V and TelePresence video support for hardware and application provisioning and incident management
• Participate in minor maintenance activities with senior engineer staff
• Participate in hardware-based projects (including department moves and hardware refreshes)
• Provides administrative functions, including writing procedural and technical documentation, audits, inventory control, and asset tracking

Competencies

• Solid troubleshooting skills
• Strong attention to detail
• Self-motivated and enthusiastic team player
• Happy to take personal responsibility and be accountable for outcomes
• Proven communication, analysis and problem solving skills
• Ability to work in a demanding and busy working environment
• Exhibits quick learning by mastering new business, technical and process-oriented concepts
• Demonstrate ability to multitask and prioritize
• Strong communication skills (all forms)
• Windows 10 and Apple MAC working knowledge along with Microsoft office suite and / or Google Workspace
• Prepared to self-learn about new technologies
• Customer focused with a talent for building excellent working relationships with business and technical stakeholders

CME Group: Where Futures Are Made

CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

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