Associate, Client Billing

Description

About this role

About BlackRock

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of March 31, 2022, the firm managed approximately $9.57 trillion in assets on behalf of investors worldwide.

About Client Experience

The CX organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: Onboarding (Contracting, Client & Product Implementation, Due Diligence), CX Operations (COM, Invoicing, Reporting), CX Delivery (Client Experience Management, Whole portfolio Solutions Servicing), and CX Transformation (COO, Projects & Engineering, Analytics, Research). Our vision is to make service so simple it becomes a source of alpha for BlackRock.

Team Overview

Client Invoicing Services (CIS) is a global team of approx. 80 and is part of the CX organization.

CIS provide management and performance fee invoices for institutional separately managed account clients and retail relationships located in the Americas, EMEA and APAC (excluding Japan). CIS is responsible for reviewing fee terms within client agreements, ensuring invoices and internal accruals are raised in line with these agreements and following up with clients to ensure collection of revenue. Global CIS Operations teams are currently located in Budapest, Edinburgh, Delaware and Gurgaon.

CIS produce around 6000 invoices on a quarterly basis. Many invoice calculations are complex due to agreed fee terms and client structures.

Role Responsibility

As a member of the team this role will be responsible for the daily tasks relating to client onboarding, delivery of invoicing and revenue collection within a regional group (EMEA or USA markets).

This role offers significant opportunity to take part in project activity for CIS and the wider GCS team.

• Ability to meet and exceed deadlines individually and as part of a team
• Provide outstanding client service through quick and complete response to internal/external client queries
• Participate in change initiatives within the department and suggest process improvements
• Build and manage relationships with global partners
• Accurately set up and maintain client billing records in internal systems
• Review/complete complex invoice calculations ensuring they are in accordance with the Investment Management Agreement (IMA)
• Call out issues to team management as required

Experience

• 1-3 years of professional experience
• Prior asset management experience helpful, but not required
• Microsoft excel knowledge

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week; some business groups may require more time in the office due to their roles and responsibilities. Beginning in September, all employees will shift to at least 4 days in the office per week, with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.