Application Support Senior Analyst (Hybrid)

Overview of Citi:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.
We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter.

Role Overview:

Citi Belfast are hiring! Due to significant and continued investment our Production Support function has a number of new and exciting opportunities for experienced and intermediate Application Support Technologists.

Working as an Application Support Senior Analyst you will play an integral role in running and maintaining the production environment for all applications so that our business can confidently service their clients.

If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!

Department Overview:

These roles sit within our Institutional Clients Group (ICG). You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 0/1 Support team, Application Technology Development teams, Infrastructure teams and the Business Product owners.
You will play an integral role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe.

Functional Key Responsibilities:

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations
• Perform start of day checks, continuous monitoring, regional handovers, end of day batch processing checks, and same day risk reconciliations
• Develop and maintain technical support documentation
• Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
• Participate in application releases, maintenances, and validation into production environment

Functional Knowledge and Technical Experience :

• Experience in a Production Support role will be considered advantageous
• Experience in some Programming languages (Python, Shell scripting etc.) to automate any BAU process to achieve efficiency
• Knowledge of Foreign Exchange back-office operations business will be advantageous.
• Ability to demonstrate effective written and verbal communication skills and communicate appropriately with all relevant stakeholders
• Effectively share information with other support team members and with other technology teams
• Experience in Site Reliability Engineering (SRE) concepts and practices will be considered advantageous
• Knowledge/experience of Change/Incident/Problem Management Tools.

There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi.
If you have a true passion for Technology, Application Support and eager to start your career with one of the world's most global banks please apply for immediate consideration.

EDUCATION:

• Bachelor's/University degree or equivalent experience

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

• Award winning pension
• On-site health services
• Private medical insurance packages to suit your personal circumstances
• Paid parental leave
• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.

#EMEAAPSupport
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Job Family Group:
Technology -------------------------------------------------
Job Family:
Applications Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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